✨ ZopperTec Return+ Assurance Policy

At ZopperTec, every purchase is part of your tech-powered journey — and we want every step to feel exciting, secure, and stress-free. That's why we created ZopperTec Return+ Assurance : a return and refund system that gives you more value, more flexibility, and more peace of mind than anywhere else.

Whether it's a $15 smart plug or a $15,000 drone rig, we've got your back.

🗓 Standard Returns

• You have 30 days after delivery to request a return.
• Items must be in original condition with all packaging and accessories.
• Refunds are processed once the returned item is received and inspected.

📦 General Return Shipping Policy

• US Customers : Prepaid return labels are provided for items between $20–$150 and under 20 lbs (9 kg) , excluding sale items. A small restocking fee may apply based on item category.
• Oversized or high-value items (above $150 or 20 lbs/9 kg): Customers cover return shipping unless the item arrives damaged or defective.
• International Customers : Return shipping is customer's responsibility. However, ZopperTec Return+ options may allow you to skip return shipping entirely — or receive ZopperTec credit to offset the cost.

🚀 ZopperTec Return+ Options

With Return+, you're never stuck with a single “send it back or lose out” choice. Instead, you pick the path that gives you the most value:

• ✅ Full Refund w/ Return
  
  Send it back, get your money back. Simple and straightforward.
• 🚀 Upgrade Your Refund
  
  Turn your refund into extra ZopperTec credit — for example, a $60 refund could become $90 in store credit. More tech, more power.
• 🎁Keep It & Cash Back Combo
  
  Keep the item and still get a mix of partial refund + bonus credit . Ideal if you like some features but want to explore other options.
• ✨ Surprise Credit Boosts
  
  Sometimes, our team adds unexpected bonus credit — just to brighten your day.

👉 Exact offers vary by product, order, and situation. Our support team will always work with you to find the most valuable, flexible solution.

🏷 Sale Items

• Sale items are eligible for return within the 30-day window, but prepaid return labels are not provided .
• Customers must arrange and cover return shipping.
• You can always choose a Return+ option (like bonus credit or keep-it combos) instead of sending it back.

✨ Why? Sale prices are already deeply discounted, and this policy helps us keep offering amazing deals while still giving you flexible resolution choices.

🛋 High-Value & Oversized Products

For furniture, appliances, or items over $500 USD / 20 lbs (9 kg) :

• Returns accepted within 14 days of delivery .
• A restocking fee applies — but it can be refunded as ZopperTec credit for even more value.
• Some bulky or custom-made items are final sale. But don't worry — if something goes wrong, we'll always work with you for a fair, happy resolution.

🚫 Non-Returnable Items

Some products can't be returned for safety or hygiene reasons:

• Perishable goods (food, plants)
• Personal care, hygiene, and bedding products
• Hazardous materials or flammable liquids
• Digital/downloadable goods
• Clearance/final sale items
• Gift cards
• Streaming devices (eg, StreamBox)
• Gaming consoles or devices with pre-loaded/digital games (once activated or accessed)

🎉 Seasonal & Limited-Time Items

Seasonal items (like Halloween tech decor, holiday gadgets, Valentine's gifts, etc.) follow special return rules:

• Return Requests : Must be submitted within 48 hours of delivery , and the item must be unopened and unused .
• After-Holiday Policy : Once the associated holiday has passed (eg, after Oct 25 for Halloween, Dec 20 for Christmas), all sales are final.
• Used or Opened Items : Costumes, decor, or accessories that have been worn, displayed, or opened are not eligible for return.

Return+ Options Still Apply : Even if your item doesn't qualify for a standard return, you can still choose a Return+ path — like partial cash-back, bonus credit, or keep-it-and-credit combos — so you never leave empty-handed.

✨ This keeps the ZopperTec Universe fair, fun, and fresh every season while ensuring your tech adventures always come with value and choice.

💌 Need Help?

Reach out to us at support@zoppertec.com . Our support team is here to make sure you always leave with a solution that feels right.

With ZopperTec Return+, you're never left empty-handed. You always get value back — and we'll always make sure your journey with us feels worth it.

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